Privacy Policy | Doctoria

1The data we collect

On the website
- Browsing the website does not require an account.
- When you send a message through the contact form: your name, phone number, subject, and message, all optional except the message.
- Your approximate location, only if you allow it in your browser, to show the providers nearest to you first.
In the app
- Account details: your name, phone number, and email.
- Booking details: the provider, the service, the appointment, and any details about your condition you choose to share when booking.
- The payment details needed to complete a purchase, processed by payment service providers.
- The ratings and reviews you write about providers.

To show you suitable doctors and providers and sort them by distance from you.
To complete your bookings and orders and send their details to the provider concerned.
To answer your messages and questions.
To improve our services and protect the platform and its users from abuse.
To meet our legal obligations.

The website asks for your permission once before using your location, and never uses it without it.
We keep your location, rounded to about one kilometer, in a cookie on your device for one day, and never in page links.
You can stop using your location on any results page with the "Near me" option in the filters, or block the permission in your browser settings.

The website only uses essential cookies: to keep your approximate location as described above, and to remember the language you chose.
We do not use cookies for advertising or to track you across other websites.

We do not sell your personal data.
We share with the provider you book only what they need to provide the service.
We use trusted service providers, such as payment and hosting services, who process data on our behalf and under our instructions.
We may disclose data when a competent authority requires it under the law.

We keep your data for as long as you use our services, in order to provide them effectively.
When you stop using the service or ask us to delete your data, we delete or anonymize it within a reasonable time, unless the law requires us to keep it longer.
We keep some data related to financial transactions or medical records, if any, for the period set by the laws in force in the Arab Republic of Egypt.

You may ask to access, correct, or delete your personal data at any time.
You can make a request through support in the app or the Contact us page, and we will review and answer it within a reasonable time.
Deleting your data may close your account and prevent you from using some or all of the services.

We take appropriate technical and organizational measures to protect your data from unauthorized access or use.
We handle personal data in accordance with Egypt's Personal Data Protection Law No. 151 of 2020 and the related regulations.

Doctoria's services are meant for adults. Services for minors can be booked by, and under the supervision of, a parent or legal guardian.

We may update this policy from time to time, and publish the updated version on this page with the date of the last update.
For any question about your privacy, reach us through the Contact us page.